informationtechnologyresume

Summary of Project Experience in Information Technology

BOCs

• Strategic information audit for a major Bell operating company: analyzed corporate information needs, information flow, and information sources, and developed the prototype for a BI/CI system.

• Daily intelligence briefing for an RBOC company with interests in Europe and Asia.

Cable

• Global customer service satisfaction study for a multinational cable company.

Call Center and IVR

• Competitive intelligence study on competitor offerings within the Call Center and the IVR (interactive voice response) marketplaces.

• Conducted a survey of procurement activities related to the purchase of PCs for large businesses.

Cell Phone Market

• Growth projections for the US cordless phone market from the period 1996-2000.

• Surveyed US corporate purchasers of cell phones regarding emerging technologies and future needs.

• Business intelligence and qualitative study to develop market-sizing estimates for cellular phones, 2-way radios, and pager units in Brazil.

• Quantitative study of consumer attitudes and usage of pagers and cellular phones in Shanghai, encompassing their competitive framework, pricing, and distribution.

• Conducted focus groups in the US for a German producer of mobile phones about their product features and functionality.

• Cellular systems management study conducted in 9 countries: China, Thailand, Australia, UK, Mexico, Brazil, Europe, the US, and Latin America.

Competitive Intelligence Studies

• Competitive intelligence study on TBM multiplexer manufacturers.

• Competitive intelligence study on PBX manufacturers in Canada.

• Conducted a competitive intelligence study in Latin America and Europe, evaluating service offerings from several communications companies.

• Market intelligence study of service contracts in the Telecommunications industry in Latin American.

Competitive Analysis

• Competitive analysis of 800 calling services in Australia.

• Competitive assessment of the Banking industry's use of technology.

Customer Satisfaction Studies

• Customer satisfaction study in the UK and Australia for a global Telecommunications company.

Desktop PCs

• Conducted telephone interviews with IT professionals who are involved in evaluating, recommending, or purchasing desktop PCs for their companies in Japan.

Fiber Optics

• Customer satisfaction study to determine competitive price, service, and quality levels for fiber optic products.

IDEN

• Qualitative study involving in-depth interviews for IDEN products. The study evaluated markets, strategies, sizing, distribution, and positioning in Brazil.

Internet

• European product information study, evaluating usage patterns for Internet and CD-ROM users.

• Conducted central hall location study with Internet users in the UK.

• Recruited respondents worldwide for a website survey on a global computer company.

• Conducted an online focus group on Information Technology.

IT Decision Makers

• Conducted in-depth interviews with senior level IT decision makers in the US, Europe, and Asia.

• Conducted focus groups with senior level IT decision makers regarding emerging network products and technologies.

IT Spending

• Business intelligence study to assess IT spending in the Food and Beverage industry.

• Business intelligence study to assess IT spending in the Tool and Manufacturing industry.

IT Systems and Technology

• Evaluation of the presence of IT systems in the public sector (e.g. health, education, welfare agencies, etc.) in Latin America.

• Interviewed CEOs of IT firms to identify strategic issues facing the industry.

• Consulting for a major technology, software, and systems development firm on the international market potential for their products and services.

• Quantitative study of data processing managers in the UK, France, Germany, Italy, Spain and the Benelux countries.

• Quantitative telephone study of data processing managers throughout Latin America, Mexico, Brazil, Argentina, Chile, Peru, Venezuela, and several Central American countries.

• Quantitative study of IT managers in the Banking and Healthcare industries regarding a new email product concept in the UK.

• In-depth interviews of senior technology professionals in Japan regarding their attitudes and usage of select technology products.

LAN

• Focus groups in Singapore for the usage of LAN technology.

Mainframe Computers

• Study of the distribution and utilization of mainframe computers in Eastern Europe.

• Market potential for open-systems in China, Singapore, and Hong Kong.

Manufacturing Systems

• Conducted a worldwide study on computer-integrated manufacturing systems.

Middle Market Survey

• Market study of middle market IT decision makers in the US, Europe, and Asia.

Networks

• Conducted focus groups with IT decision makers specializing in network technology.

• Quantitative research survey of network managers in the US from small, medium, and large firms.

Notebook PCs

• Conducted focus groups with notebook PC users in the US, Europe, and Asia.

PBX

• Market study analyzing technical specifications of PBX systems for a leading supplier in Canada.

Personal Computers

• Conducted in-depth interviews with PC users in Europe and Japan.

• Conducted focus groups and in-depth interviews of PC users and senior level decision makers in enterprises in Europe and Asia.

Printers

• Quantitative study evaluating the market potential in European businesses for a new integrated printer system.

Software

• Interviewed CEOs of major Software firms to identify strategic issues facing the Software industry.

• Qualitative study on the successes and failures of knowledge-based systems.

• Market study in Brazil and Mexico to determine consumers’ loyalty HP printer ink.

Telecommunications

• In-depth, competitive assessment of eight global Telecommunications suppliers.

• Market segmentation study of international calling services.

• Quantitative and qualitative assessment of telecommunications services in Mexico.

• Global market intelligence study identifying solutions for specific market segments and market sizing for new products and services.

• Competitive intelligence study on callback services in Mexico.

• US market assessment for new technologies in public data services.

Wireless

• Qualitative study involving wireless communications products in Brazil.

• Quantitative survey of B2B wireless users in China, evaluating market potential and the future of the market.

• Survey of IT decision makers regarding issues of wireless communications in their businesses.

• Conducted 6 focus groups on the US east and west coasts to test design acceptance for wireless telephones.

• Market analysis and evaluation of market growth and development for a US manufacturer and distributor of wireless communication products planning to enter the China market with a broad range of wireless products and services.

Unified Messaging Market

• Market intelligence study of the Unified Messaging market in the US.

Sample of Clients in the Telecommunications and Information Technology Industries

• Acer

• AT&T

• Bain & Co.

• Bellcore

• Bell South

• Cisco

• Connect Teleservices, LLC

• Digital Equipment Corporation

• Dremel

• Electronic Data Systems

• GTE Information Services

• Hewlett Packard

• IBM

• Itvasline

• Motorola

• Nokia

• Nortel

• Pacific Bell

• Pitney Bowes

• Samsung

• Siemens

• Southwestern Bell

• Thomas Publishing

• Unisys

• Wirelution